Buy X Get Y Refund & Exchange Policy:
The full order must be returned along with the gift with purchase, no separate item returns will be accepted.
You cannot exchange any items within the promotion.
Delivery Method:
The shipping options may vary depending on the delivery address, what time you make the purchase & item availability. During sale periods and promotions the delivery time may be longer than normal.
Your order will be delivered between 3-5 business days. Due to higher-than-expected orders, your order arrival may be delayed.
if the order includes multiple items they may be delivered separately!
Return Policy:
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.
Please see below for more information regarding our return policy.
All returned items must be in new and unused condition, with all original tags and labels attached. All returns must be postmarked within fourteen (14) days starting from the date of delivery. Returns will only be accepted if accompanied by the original invoice in the online order package (Point of Sale )and the website invoice.
In this case if the order was paid in cash, we will deposit the value to your Store Credit so that you can use in any other online purchase, knowing that this value cannot be refunded.
If the order was paid in Credit Card, we will deposit back the amount of the order to your credit card.
Refunds for Installment Payment Methods:
For orders paid through Sympl, Premium, Souhoola, or Bank Installments, refunds are handled as follows:
- Full Refunds: The total amount will be returned to the original payment method.
- Partial Refunds: Any partial amount will be credited to your website wallet “Store Credit” and can only be used for future purchases on our website.
Promotion Return & Exchange Terms and Conditions:
• The full order must be returned; no separate item returns will be accepted unless the promotion conditions are applied • You can request a courier by calling our customer service team You also have 30 days from the date of purchase to claim any defect. Refunds will be done only through the Original Mode of Payment. Perfumes, watches, eyeglasses, underwear, swimwear, sports bras, jewelry and masks cannot be exchanged or returned for medical reasons. Please call +201277006930 to request a return or an exchange.
Help
Give us a shout if you have any other questions and/or concerns. Hotline: +201277006930 You also have 30 days from the date of purchase to claim any defect. Refunds will be done only through the Original Mode of Payment. Perfumes, watches, eyeglasses, underwear, swimwear, accessories and masks cannot be exchanged or returned for medical reasons.
Please call +201277006930 Or or concerns. Email: care@matalanegypt.com to request a return or an exchange.
